Payments & Returns Policy

1. Payment & Subscription Policy

CV Scopes offers recurring subscription plans to upgrade to Premium accounts for both Candidates and Employers.

• All payments are processed securely through certified payment gateways (e.g., Mada, Apple Pay, or Credit Cards).
• Subscriptions are billed automatically on a recurring basis (monthly or annually) unless canceled prior to the renewal date.
• All displayed prices are inclusive of applicable taxes unless stated otherwise.

2. Cancellation Policy

You can cancel your active subscription at any time from your dashboard account settings. Upon cancellation, you will retain access to Premium features until the end of your current billing cycle. You will not be charged for any subsequent cycles.

3. Refund & Returns Policy

Given the digital nature of our services and immediate access to platform features and data, our refund policy is as follows:

• Subscriptions are non-refundable: We do not offer prorated refunds for the remaining time if you decide to cancel your subscription before the end of the billing cycle.
• Technical Errors or Double Billing: If you are charged due to a technical error or double-billed by our system, please contact technical support within 7 days of the charge date. We will review the request and issue a full refund if an error is verified.

4. Price Changes

We reserve the right to modify the prices of our subscriptions or services at any time. However, active subscribers will be notified in advance of any increases, and price changes will not affect your current pre-paid billing cycle.

5. Contact Us

For inquiries related to billing or refunds, please contact our technical support team using the Contact Us form on our website. Our team will review your account status and respond to you as soon as possible.